Job Description
The Front of house Lead is an essential component in making sure that the overall goals of the store are achieved. These goals include assisting managers, providing excellent customer service, ensuring quality is paramount, and cleanliness.
Key Responsibilities
Build meaningful relationships with your team and customers, rooted in authenticity — invest time to build trust
Empower your team to create meaningful connections with each other and the guests every day
Setting an example for creating an amazing guest experience
Understanding how to appropriately address both employee errors and victories, providing constructive criticism and corrective action when needed
Maintaining a positive attitude and decorum in the workplace at all times
Maintaining consistent attendance and punctuality.
Required Knowledge, Skills and Abilities
Previous supervisory experience
Extreme attention to detail
Ability to multi-task and set priorities
Friendly attitude & team player
Curiosity to continue to learn
Flexibility to work a variety of shifts including mornings, afternoons, weekends, and holidays
Ability to remain calm and focused in a fast-paced environment
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to bend, reach, stoop, and lift up to 30 pounds
Fluency to read and communicate in English
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